SuperOps
SuperOps
AI-powered IT service management platform
Key Features
Unified PSA-RMM Platform
Natively integrated professional services automation and remote monitoring in one platform, eliminating data silos and double entry.
Intelligent Alerting
AI-powered alerts automatically identify and escalate high-risk issues while suppressing noise and proactively resolving problems.
Automated Patch Management
OS patching for Windows and Mac devices plus third-party software repositories to keep client networks secure.
Topology Mapping
Visualize every device and connection in client environments with live network blueprint visualization.
Monica AI Agent
AI-powered assistant that generates remediation scripts from natural language inputs when ready-made solutions aren't available.
Contract Management
Contracts 2.0 command center for managing flexible contracts, tracking margins, and ensuring profitability.
Automated Billing
Track billable hours, contract terms, and service delivery in real-time with automated invoicing and flexible billing models.
Available Plans
Compare PlansStandard PSA
Professional services automation for ticketing, billing, and client management.
Per technician/month
Standard RMM
Remote monitoring and management with 150 endpoints per technician.
Per technician/month
Pro Unified
Combined PSA and RMM with 150 endpoints per technician.
Per technician/month
Super Unified
Advanced unified platform with all features and 150 endpoints per technician.
Per technician/month
Monica AI Add-on
AI-powered assistant for automated ticket handling and intelligent insights.
Per technician/month
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Why Get SuperOps Through Inventive HQ?
- Authorized partner with direct vendor relationships
- Expert deployment and configuration assistance
- Ongoing support and account management
- Competitive pricing and flexible billing options
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Ideal For
MSP Operations Consolidation
MSPs consolidate separate PSA and RMM tools into a single unified platform, eliminating integration issues, reducing costs, and improving technician efficiency.
Proactive IT Management
IT teams leverage intelligent alerting and automated remediation to identify and fix issues before clients experience problems, shifting from reactive to proactive service delivery.
Patch Compliance
Organizations maintain secure, compliant systems with automated patch deployment for operating systems and third-party applications across all managed endpoints.
Network Documentation
Technicians gain instant visibility into client networks with automated topology mapping that visualizes all devices and their interconnections.
Service Profitability Analysis
MSP owners use Contracts 2.0 to understand margins, track profitability by client and service type, and make data-driven decisions about pricing and offerings.
Frequently Asked Questions
SuperOps is built from the ground up as a natively unified PSA-RMM platform, not stitched together from acquisitions. This results in a smoother, more cohesive experience with seamless data flow between ticketing, monitoring, and billing. The modern interface significantly reduces onboarding time and boosts team adoption compared to legacy platforms.
About SuperOps
SuperOps is a modern, unified PSA-RMM platform designed specifically for Managed Service Providers (MSPs) and IT teams. Built from the ground up as a natively integrated solution rather than stitched together from acquisitions, SuperOps delivers maximum operational efficiency by eliminating data silos, improving response times, and ensuring all work is properly tracked and billed.
The platform's PSA (Professional Services Automation) capabilities enable teams to manage all tickets, SLAs, and client communications from a unified workspace. Advanced automation handles billing workflows by tracking billable hours, contract terms, and service delivery in real-time, eliminating manual invoicing errors and supporting flexible billing models. The built-in knowledge base allows teams to create repositories of articles, troubleshooting guides, and documentation, while project management features support structured timelines, task tracking, and resource allocation.
SuperOps RMM (Remote Monitoring and Management) monitors endpoints, servers, and network devices in real-time, detecting issues before they cause downtime. The platform automates patch deployment for Windows and Mac devices plus multiple third-party software repositories, enforces security policies, and provides detailed performance reports. With the new Topology Map feature, users can visualize every device in client environments along with their connections, serving as a live network blueprint.
AI is central to SuperOps' 2025 roadmap. Intelligent alerts automatically identify and escalate high-risk issues while removing unnecessary noise and alert bombardment, proactively fixing issues before clients are aware. Monica, SuperOps' AI agent, can generate remediation scripts based on simple language inputs when ready-made scripts aren't available.
Recent platform enhancements include Contracts 2.0, a new profitability command center for managing flexible contracts and understanding margins. The platform offers transparent, technician-based pricing starting at 9/technician per month for PSA-only features, or 29/technician for the unified PSA-RMM platform supporting up to 150 endpoints per technician.
SuperOps is recognized for its modern, clean interface that significantly reduces onboarding time and boosts team adoption compared to legacy platforms, making it an attractive choice for MSPs seeking a fresh start with their operational tooling.
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Let our experts help you deploy and configure SuperOps for your organization.