Checking your Microsoft Surface warranty status before seeking repairs can save you money and help you understand your coverage options. This guide shows you how to find your warranty information and understand what's covered.
Check Warranty Status Online
- Go to account.microsoft.com/devices
- Sign in with your Microsoft account
- Find your Surface device in the list
- Click on the device to view details
- Look for Warranty Status section
The page shows:
- Warranty start and end dates
- Coverage type (standard or Microsoft Complete)
- Remaining coverage period
- Service options available
Find Your Surface Serial Number
You need the serial number to check warranty status:
From Windows Settings
- Press Windows + I to open Settings
- Go to System > About
- Find Serial number under Device specifications
From the Device
| Device | Location |
|---|---|
| Surface Pro | Under the kickstand |
| Surface Laptop | Bottom of the device |
| Surface Go | Under the kickstand |
| Surface Book | Bottom of the keyboard base |
| Surface Studio | Bottom of the base |
From Command Prompt
- Press Windows + X
- Select Terminal or Command Prompt
- Type:
wmic bios get serialnumber - Press Enter
Register Your Surface (If Not Already)
- Go to account.microsoft.com/devices
- Click Register a device
- Select Surface as device type
- Enter your serial number
- Follow prompts to complete registration
Benefits of registration:
- Easier warranty claims
- Proof of purchase backup
- Device recovery if lost
- Personalized support
Understanding Surface Warranty Coverage
Standard Limited Warranty (1 Year)
| Covered | Not Covered |
|---|---|
| Manufacturing defects | Accidental damage |
| Hardware failures | Liquid damage |
| Battery degradation (<50%) | Screen cracks from drops |
| Display issues (dead pixels) | Cosmetic wear |
| Button/port malfunctions | Software issues |
Microsoft Complete (Extended Protection)
- Duration: 3-4 years total coverage
- Accidental damage: Up to 2 claims with service fee
- 24/7 support: Priority technical assistance
- Purchase window: Within 45 days of device purchase
Service Options by Warranty Status
In-Warranty Device
- Go to support.microsoft.com/surface
- Select Start a service order
- Sign in and select your device
- Describe the issue
- Choose Mail-in service or In-person service (if available)
- No cost for covered defects
Out-of-Warranty Device
- Start a service order at the same link
- You'll see estimated repair cost
- Costs vary by device model ($199-$599+ typical)
- Pay for repair or replacement device
Microsoft Complete Claim
- Start service order as above
- Select accidental damage claim if applicable
- Pay service fee ($49-$249 depending on device)
- Receive replacement device
Check Warranty for Surface Accessories
Surface accessories have separate warranties:
| Accessory | Warranty Period |
|---|---|
| Surface Pen | 1 year |
| Type Cover/Keyboard | 1 year |
| Surface Dock | 1 year |
| Surface Headphones | 1 year |
| Surface Earbuds | 1 year |
| Power adapters | 1 year |
Check accessory warranty at the same devices page—register each accessory separately with its serial number.
Tips for Warranty Service
- Back up your data before sending for repair
- Remove all accessories (Type Cover, Pen, etc.)
- Sign out of your Microsoft account
- Keep your original packaging for shipping
- Note your repair order number for tracking