ConnectWise
ConnectWise ScreenConnect
Remote access and support software for IT professionals
Key Features
Instant Connectivity
Establish remote sessions in seconds with a proprietary protocol designed for speed and low latency, ensuring support teams can fix issues immediately without lag.
Enterprise-Grade Security
Protect your network with AES-256 encryption, granular role-based permissions, and native two-factor authentication (2FA) to meet strict compliance standards.
Unattended Access
Securely access and manage remote servers, workstations, and employee devices anytime, even without an end-user present, to perform updates or maintenance.
Cross-Platform Support
Support any device from any device with full compatibility for Windows, macOS, Linux, Android, and iOS environments.
Centralized Toolbox
Store and deploy scripts, executables, and batch files directly from the interface to automate routine fixes and speed up resolution times.
Meeting & Collaboration
Enable multiple technicians to join a single session for swarming complex issues, or host remote meetings with screen sharing and VoIP audio.
Audit & Reporting
Maintain total oversight with automatically recorded video sessions and detailed logs of all technician activity for accountability and compliance auditing.
Available Plans
Compare PlansOne
Entry-level remote support solution for small teams.
Per technician/month
Standard
Standard remote support with essential features for growing teams.
Per technician/month
Premium
Advanced remote support with premium features and capabilities.
Per technician/month
Remote Access Standalone
Unattended remote access for managing endpoints without active user presence.
Per endpoint/month
Privileged Access Management
Secure privileged access management for sensitive systems and credentials.
Per user/month
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Why Get ConnectWise ScreenConnect Through Inventive HQ?
- Authorized partner with direct vendor relationships
- Expert deployment and configuration assistance
- Ongoing support and account management
- Competitive pricing and flexible billing options
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Ideal For
Internal IT Help Desk
Streamline employee support by allowing IT staff to instantly view and control workstations to resolve software errors, configure email, or troubleshoot hardware issues, reducing ticket resolution time.
Remote Workforce Enablement
Provide secure, remote access for employees to reach their office desktops from home without the complexity or security risks associated with traditional VPNs.
Kiosk & POS Management
Ideal for retail and hospitality businesses needing to manage geographically distributed Point-of-Sale systems and digital signage without deploying field technicians.
Server Administration
Enable system administrators to perform critical maintenance, updates, and troubleshooting on headless servers and data center infrastructure remotely and securely.
Frequently Asked Questions
ConnectWise ScreenConnect is often preferred by security-conscious businesses due to its granular permission model and self-hosting options. While competitors like TeamViewer offer strong tools, ScreenConnect allows for deeper control over data sovereignty (via the on-premise version) and offers robust features like session recording, mandatory 2FA, and restricting access by IP address. It is built specifically to meet the needs of IT departments that require audit trails and strict compliance adherence.
About ConnectWise ScreenConnect
ConnectWise ScreenConnect is a premier remote support and access solution designed to empower internal IT departments, help desks, and enterprise support teams with lightning-fast connectivity and robust security. Unlike consumer-grade tools, ScreenConnect is built to handle the rigorous demands of modern business environments, offering a seamless bridge between support technicians and end-users, regardless of their location or operating system.
At its core, ScreenConnect excels in two critical areas: ad-hoc remote support and unattended access. For help desks, the platform enables technicians to instantly connect to an employee's device to resolve issues, transfer files, or perform maintenance with minimal disruption to productivity. The connection is established within seconds, eliminating the frustration of lag or complex connection codes. For infrastructure management, the unattended access capabilities allow IT administrators to securely manage servers, workstations, and point-of-sale systems without requiring an end-user to be present.
Security is paramount in the ScreenConnect architecture. Designed for compliance-heavy industries, it offers role-based permission architectures, 256-bit AES encryption, and two-factor authentication (2FA) enforcement. Businesses can choose between a flexible cloud deployment for ease of use or a self-hosted option for complete data sovereignty and strict regulatory compliance. Furthermore, ScreenConnect integrates deeply into the broader IT ecosystem, connecting effortlessly with ITSM platforms like ServiceNow, Zendesk, and Freshdesk, as well as proprietary business tools via its open API. For business decision-makers, ConnectWise ScreenConnect represents a strategic investment in operational efficiency, reducing downtime and resolving technical incidents faster than the competition.
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Let our experts help you deploy and configure ConnectWise ScreenConnect for your organization.