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CVE-2024-57728

7.2
HIGHCVSS v3.1 Base Score
53.16%
MEDIUM RiskEPSS (98th percentile)
KEV

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Published: 1/15/2025
Modified: 4/24/2026
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ACTIVELY EXPLOITED IN THE WILD

This vulnerability is listed in the CISA Known Exploited Vulnerabilities (KEV) catalog.

Vulnerability Name:

SimpleHelp Path Traversal Vulnerability

Vendor / Product:

SimpleHelp SimpleHelp

Required Action:

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Due Date: 5/8/2026(OVERDUE)
Ransomware Campaign Use
Added to KEV:

4/24/2026

Notes:

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728

Vulnerability Summary

CVSS v3 Score

7.2HIGH

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

EPSS Score (Exploitation Probability)

53.16%MEDIUM Exploitation Risk
98th percentile

This vulnerability has a 53.16% probability of being exploited in the next 30 days, ranking higher than 98% of all scored CVEs.

CWE Classification

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Same Weakness Type(CWE-22, CWE-59)

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Similar SeverityHIGH